are a customer centred company looking to achieve your objectives
using the most up-to-date research and techniques.
Starting from the initial enquiry with a free quotation and advisory
service we will discuss with you what you want and how we can best
achieve that objective.
We are always honest and will not try to sell you works that will
not produce the result that you are aiming for.
If your are happy with the discussion at this point we can produce
a written quotation and contract for the work with our conditions
of contract clearly laid out.
This gives you plenty of opportunity to think about the specification
for the works, the price and any options discussed.
The next step is to phone us o return the signed contract and
we will contact you to book a mutually acceptable date for the
works to begin and to be completed by.
On that date, our teams will arrive, check there are no changes
to the contract, carry out a Risk Assessment and begin your job.
Wherever possible, the foreman on site will keep you informed
of progress and at the end of the job, following a scrupulous tidy-up
will agree a satisfactory completion of the contract.
Back at the office, our our office administrator will produce
and send you an invoice for payment.
If you are unhappy with any aspect of our service we would wish
to hear from you immediately so that the problem can hopefully
be resolved there and then on site.
If this is not possible we have in place a structured complaints
procedure to reassure you that any complaints will be dealt with
promptly and in a professional manner.